FAQs
1. How do I keep my Scandalous Sculptures looking fabulous?
- Just a simple wipe-down with a damp cloth is all it takes for regular cleaning. Avoid harsh chemicals, abrasive sponges, or dishwashers.
2. How long will it take to receive my order?
- As a small business committed to sustainability, all our products are printed on demand. Please allow an average lead time of 2 weeks for your order to be processed and shipped.
3. What materials are used in your products?
- Our vases and plant pots are crafted from PLA (Polylactic Acid), a compostable and eco-friendly material derived from renewable resources.
4. Do you offer international shipping?
- Currently, we only ship within the European Union. For inquiries about international shipping, please contact us.
5. What is your return policy?
- We accept returns within 14 days of delivery. Products must be unused and in their original packaging for a full refund. Please contact us for return instructions.
- Additionally, we offer a 2-year quality guarantee; if your product experiences any issues or defects during this period, you can return it and receive a replacement free of charge
6. How can I track my order?
- You will receive a shipping confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
7. Are your products recyclable?
- Yes, our products are made from PLA, which is a recyclable and compostable material. If you no longer wish to keep the item, it can be disposed in an industrial composter.
8. Can I cancel or modify my order?
- Orders can be canceled or modified within 24 hours of placing them. Please contact us as soon as possible if you need to make any changes.
9. How can I contact customer service?
- You can reach us via email at contact@scandalous-sculptures.fr. We are available Monday through Friday, 9 AM to 5 PM CEST.
10. Do you offer gift wrapping or personalized messages?
- Currently, we do not offer gift wrapping services. However, you can include a personalized message with your order at checkout.
11. Are your products safe for outdoor use?
- Our products are designed for indoor use. While they are durable, exposure to outdoor elements may affect their longevity and appearance.
12. Are your products safe for outdoor use?
- Our products are designed for indoor use. While they are durable, exposure to outdoor elements may affect their longevity and appearance.